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Pathology Systems Engineer - Band 5

Band 5

Main area
Pathology
Grade
Band 5
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
318-21-R7901ED-A
Site
Trustwide
Town
Gloucester
Salary
£25,655 - £31,534 PA
Salary period
Yearly
Closing
Today at 23:59

Join us at an exciting time for Gloucestershire Hospitals NHS Foundation Trust! We have recently been awarded an improved CQC rating of Good and are proud of what we’ve achieved. We have an ambitious plan for our journey to Outstanding and are looking for aspirational, committed individuals to join us, making a real difference to both staff and patients.

As a former winner of England for excellence award: Tourism destination of the year, the beautiful city of Gloucester and the scenic regency spa town of Cheltenham are fantastic places to work and live.

As a hospital Trust we are currently involved in over 100 clinical trials and studies, whilst also providing acute elective and specialist services to a population of over 620,000.

By joining Gloucestershire Hospitals NHS Foundation Trust new colleagues can look forward to a warm welcome and a future full of opportunities and support.

 

Job overview

The Pathology Systems Engineer will work within the Clinical Systems Team, supporting the Pathology Disciplines with their applications, analysers, and interfaces out to external systems.

 

They will work as part of the team providing 24/7 cover, ensuring that the Clinical Teams have a safe, reliable, and well-managed systems to enable the best possible care for our patients.

 

You will support the day-to-day business continuity of Digital Systems used across the pathology disciplines.

 

The post-holder will need to be adaptable and capable of using their judgement to prioritise and make decisions. They must be prepared to listen to and understand System and Quality Management issues raised by users, and successfully resolve any problems identified.

 

They must demonstrate a proactive approach to meet requests for support, and exercise appropriate initiative in a high profile and busy environment and be able to demonstrate the ability to liaise effectively and confidently with people at all levels.

Main duties of the job

  • Working with laboratory staff to manage and configure applications in use within the department and being a subject matter expert for the systems in use
  • Install end-user systems client software as required and configure specialist hardware as required to run the service
  • Management of analyser interfaces and middleware solutions, ensuring sample and result data is successfully transferred to and from the LIMS
  • Supporting the ongoing development and implementation of systems through validation and testing phases, and transition into live
  • Log, manage and resolve helpdesk calls in a timely manner, ensuring end users are kept informed of progress and service is delivered to quality standards
  • Perform administration of pathology systems, including management of reference tables, user profiles, workstation accounts, user accounts, system rights etc…

Manage changes through multiple interconnected systems to ensure the continuity of orders and results across the connected systems

Working for our organisation

At the heart of our digital strategy is the launch of an Electronic Patient Record that will give our clinicians a single point of access to all clinical information, improving their experience of healthcare technology and making us one of the best places to work in the NHS. None of this can happen without a skilled and enthusiastic team of technical experts, in a wide range of specialties including infrastructure, network, security, hardware deployment and software configuration.

 

We are investing heavily to realise this project and offer those joining our emerging team the chance to learn new skills and develop further as our digital journey continues.  

 

We are looking for proactive, enthusiastic and skilled people who want to use their expertise to help make a difference to patient care. For more information please get in touch with us by emailing ghn-tr.digital@nhs.net

Detailed job description and main responsibilities

Overview

The Pathology Systems Engineer will work within the Clinical Systems Team, supporting the Pathology Disciplines with their applications, analysers, and interfaces out to external systems.

They will work as part of the team providing 24/7 cover, ensuring that the Clinical Teams have a safe, reliable, and well-managed systems to enable the best possible care for our patients.

Job Purpose

You will support the day-to-day business continuity of Digital Systems used across the pathology disciplines. The scope of this will involve management of departmental hardware and software and testing of software enhancements and upgrades.

The post-holder will need to be adaptable and capable of using their judgement to prioritise and make decisions. They must be prepared to listen to and understand System and Quality Management issues raised by users, and successfully resolve any problems identified.

The post-holder will be expected to convey a positive, professional image, representing the Digital Team. They must demonstrate a proactive approach to meet requests for support, and exercise appropriate initiative in a high profile and busy environment and be able to demonstrate the ability to liaise effectively and confidently with people at all levels.

Main Duties & Responsibilities

  • Working with laboratory staff to manage and configure applications in use within the department and being a subject matter expert for the systems in use
  • Working with partner organisations to ensure they can successfully access and use systems
  • Install end-user systems client software as required and configure specialist hardware as required to run the service
  • Create and update Standard Operating Procedures for use across the team, ensuring compliance with Quality Management System requirements
  • Working with IT Staff & Medical Engineering, to provide hardware support on specialist laboratory equipment
  • Management of analyser interfaces and middleware solutions, ensuring sample and result data is successfully transferred to and from the LIMS
  • Supporting the ongoing development and implementation of systems through validation and testing phases, and transition into live
  • Development of test plans for end-to-end solution testing
  • Working with the IT & Cyber Teams to ensure that all components used within the department are secure, and following trust standards
  • Log, manage and resolve helpdesk calls in a timely manner, ensuring end users are kept informed of progress and service is delivered to quality standards
  • Working with technical teams and external suppliers in the resolution of tickets and issues on behalf of users, owning issues through to resolution
  • To ensure systems are monitored, and alerts acted upon accordingly
  • Work within defined deadlines as part of a team and on an individual basis
  • Perform required administration of pathology systems, including management of reference tables, user profiles, workstation accounts, user accounts, system rights etc…
  • Manage changes through multiple interconnected systems to ensure the continuity of orders and results across the connected systems
  • Creation of ad-hoc reports from pathology systems as requested by the department
  • Work with pathology, and contribute to the maintenance of UKAS accreditation standards
  • Contribute to the development strategy and associated programme of implementation for systems used across the department
  • Proposing system developments to improve workflows, operational processes and release efficiencies through system design and optimisation
  • Keep up to date with relevant technologies, new techniques and developments that might occur and provide training to others if required

General Duties

People & Human Resources

  • Develop and maintain effective relationships with colleagues across the organisation
  • Contribute to effective team-working by transferring skills and knowledge to appropriate staff and ensuring that working procedures are properly documented and maintained
  • Provide regular performance reports on progress, status, and achievements for own area to be used by both Management and Users
  • Support the development of staff in line with appraisals and other associated guidance
  • To take part in out of hours work for projects or on-call rotas, where required
  • Assist the wider Digital Team, as part of a fall-back service when required, as appropriate
  • Comply with all legal, regulatory and Trust requirements including policies, standing financial instructions, standing orders and procedures
  • Create a culture of equality, diversity and inclusivity by personally embedding these factors into everyday working life.
  • Contribute to a strong, motivated, and highly effective Digital Team by providing a clear vision and direction in collaboration with the departmental Senior Mangers
  • Ability to work under pressure in an ever changing, challenging environment whilst maintaining excellent standards of professionalism
  • Provide cover for colleagues during holidays, sickness etc. This may include attending meetings and communicating with different teams

 

Physical, Mental & Emotional Effort & Working Conditions

  • There is a frequent requirement for prolonged concentration and working on a computer
  • There is an occasional requirement to exert intense physical effort for short periods
  • Exposure to distressing or emotional circumstances is rare
  • Exposure to unpleasant working conditions such as cold and noisy air-conditioned Data Centres may be required
  • Requirement to perform duties at all locations where Trust staff are based, including locations not owned by the Trust, and other locations determined by the duties of the post
  • Travel to off-site venues, as required, to attend courses, conferences as designated
  • Work pattern may be unpredictable
  • Some flexible working required in the delivery of digital clinical systems
  • Responsible for the proper and safe use of IT equipment
  • To abide by the Trust’s confidentiality, information security and code of conduct policies

General Conditions

Confidentiality

In the course of your employment, you may have access to, see or hear confidential information concerning the medical or personal affairs of patients and or staff. Unless acting on the instruction of an authorised officer, on no account must such information be divulged or discussed except in the performance of normal duties. Breaches of confidence, including improper passing of registered computer data, will result in disciplinary action, which may lead to dismissal. You should be aware that regardless of any action taken by your employing authority, a breach of confidence could result in a civil action for damages.

In addition, records, including VDU screens and computer printouts of registered data must never be left in such a manner that unauthorised persons can obtain access to them. Written records must either be destroyed or retained in safe custody when no longer required, VDU screens should always be cleared when unattended.

Terms and Conditions of Service

The principal terms and conditions of your appointment will be those set out in the Agenda for Change national agreement as amended from time to time by the NHS Staff Council. These terms and conditions are set out in the NHS Terms and Conditions of Service Handbook, which is available on the Trust’s intranet and NHS Employers web site.

Health and Safety

It is the duty of every employee to work in such a way that accidents to themselves and to others are avoided, and to co-operate in maintaining their place of work in a tidy and safe condition, thereby minimising risk. Employees will, therefore, refer any matters of concern through their respective line managers.

Data Quality

As part of your employment, you may be required to record Patient Information (computerised or on paper). You have a responsibility to ensure that information is entered accurately, completely and consistently. It is particularly important that patients’ demographic details are kept up to date. Problems should be reported to your Manager.

No Smoking Policy

Gloucestershire Hospitals NHS Foundation Trust operates a no smoking policy. Smoking is not permitted anywhere within the buildings and grounds of all Trust sites. These restrictions include all areas up to the boundaries of all sites.

Job Share

As part of its commitment to Equal Opportunities in employment, Gloucestershire Hospitals NHS Foundation Trust has a policy on Job Sharing. Under this policy all posts, unless exempted, are open to Job Share.

NB

This job description is not intended to form part of the contract of employment or to be a complete list of duties and responsibilities but is a good guide for information to the job. It will be periodically reviewed in the light of developing work requirements in the department. The post holder will be expected to contribute to that review.

Person specification

Essential

Essential criteria
  • Relevant Degree or Masters, or equivalent experience
  • Evidence of Personal Development
  • Experience of managing systems in a large, complex environment, or working within a pathology department/setting
  • An understanding of the issues around System Security and Audit capabilities
  • Excellent customer service skills
  • Ability to explain technical issues to non-technical teams & individuals
  • Ability to manage own workload and conflicting priorities
  • Willingness to undertake further training and keep up to date with technical advances
  • Good written and oral communication skills
  • Computer literate
  • Ability to travel between Trust sites
Desirable criteria
  • Technical Qualifications
  • Has written system documentation and on-going maintenance and support of systems
  • Experience of developing applications, and the system lifecycle including documentation
  • Appropriate experience working in the NHS
  • Working knowledge of business/clinical workflows in the NHS
  • Good understanding of data quality, and ability to develop data quality reporting mechanisms
  • Knowledge of techniques used for software/hardware analysis, diagnostics and resolution
  • Awareness of Project Management methods, such as PRINCE & Agile
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Documents to download

Apply online now

Further details / informal visits contact

Name
Stacey Ainslie
Job title
Head of Applications
Email address
stacey.ainslie@nhs.net
Telephone number
0300 422 5458