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Clinical Systems Specialist - Band 6 IM&T

Band 6

Main area
IM&T
Grade
Band 6
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
318-21-R6900-E
Site
Cheltenham/Gloucester
Town
Gloucester
Salary
£32,306 - £39,027 pa pr
Salary period
Yearly
Closing
07/12/2021 23:59

Join us at an exciting time for Gloucestershire Hospitals NHS Foundation Trust! We have recently been awarded an improved CQC rating of Good and are proud of what we’ve achieved. We have an ambitious plan for our journey to Outstanding and are looking for aspirational, committed individuals to join us, making a real difference to both staff and patients.

As a former winner of England for excellence award: Tourism destination of the year, the beautiful city of Gloucester and the scenic regency spa town of Cheltenham are fantastic places to work and live.

As a hospital Trust we are currently involved in over 100 clinical trials and studies, whilst also providing acute elective and specialist services to a population of over 620,000.

By joining Gloucestershire Hospitals NHS Foundation Trust new colleagues can look forward to a warm welcome and a future full of opportunities and support.

 

Job overview

This is an exciting opportunity to join the team supporting clinical systems in our acute hospitals. Based in the digital team but working closely with clinicians, you will be the link between frontline medical staff and our technical teams.

 

As a Clinical Systems Specialist you will need an interest in systems and how they can improve the patient care we deliver. Working closely with different departments, you will consider how applications can be designed and configured in the best way to support the delivery of safe, reliable care to our patients. 

We are keen to hear from people who are passionate about the role digital can play in the transformation and improvement of healthcare in the NHS.

Main duties of the job

You will support the day-to-day system management and administration of critical clinical systems across the Trust. This involves working with departments to

The post-holder will need to be adaptable and capable of using their judgement to prioritise and make decisions. They must be prepared to listen to and understand System and Quality Management issues raised by users, and successfully resolve any problems identified.

Ensure that solutions are designed and built to support service delivery and fit into the wider digital strategy, through to implementation and on-going support and maintenance. 

You will participate in discussions, explaining complex and sensitive information from Clinical Systems, which can relate to clinical performance, to senior clinical and non-clinical staff in situations where the information may be contentious and open to different interpretations.

Working for our organisation

Our award-winning digital team sits at the heart of the organisation, providing technical, infrastructure and system support to colleagues in all three of our hospitals. We are a digital aspirant trust, with a clear five year strategy to become one of the most advanced digital hospitals in England. 

This role provides a unique opportunity to work with staff from right across the organisation and get directly involved in digital system implementations that make a difference. 

We are looking for proactive, enthusiastic and skilled people who want to use their expertise to help make a difference to patient care.

Detailed job description and main responsibilities

Main Duties & Responsibilities

  • Working with clinical teams to understand requirements for their systems, and work with suppliers and digital teams to deliver a fit for purpose solution
  • Contribute to the development strategy and associated programme of implementation for systems used across the clinical departments
  • Assist in maintaining the overall clinical systems architecture
  • Contributing to development and maintenance of wider digital strategies
  • Assist with delivery of the technical elements to integrate systems into the Trust EPR
  • Production and maintenance of support documentation
  • Contribute to effective team-working by transferring skills and knowledge across the digital team and ensure that working procedures are properly documented and maintained
  • Install end-user systems client software as required and configure specialist hardware as required to run the service
  • Supporting the ongoing development and implementation of systems through validation and testing phases, and transition into live
  • Development of test plans for end-to-end solution testing
  • Working with the IT & Cyber Teams to ensure that all components used within the department are secure, and following trust standards
  • Log, manage and resolve helpdesk calls in a timely manner, ensuring end users are kept informed of progress and service is delivered to quality standards
  • To be the point of escalation for resolution of issues where support teams are unable to resolve
  • Working with technical teams and external suppliers in the resolution of tickets and issues on behalf of users, owning issues through to resolution
  • To ensure systems are monitored, and alerts acted upon accordingly
  • To assist with changes to existing system technical configuration as a result of changed requirements or system changes
  • Contribute to development and design of data capture within systems to enable reporting. These reports form the basis for audits undertaken for data quality and reconciliation purposes
  • This role also incorporates the need to communicate complex digital issues to non-digital senior staff and articulate timescales, plans, barriers and dependencies to clinical teams and senior operational managers
  • Work within defined deadlines as part of a team and on an individual basis
  • Proposing system developments to improve workflows, operational processes and release efficiencies through system design and optimisation
  • Keep up to date with relevant technologies, new techniques and developments that might occur and provide training to others if required

Person specification

Qualifications

Essential criteria
  • Relevant Degree or Masters, or equivalent experience
  • Evidence of Personal Development
Desirable criteria
  • Technical Qualifications

Experience

Essential criteria
  • Experience managing applications or systems within an Enterprise Environment
  • An understanding of the issues around System Security and Audit capabilities
  • Has written system documentation and on-going maintenance and support of systems
Desirable criteria
  • Understanding of the use of UML and Use Case
  • Experience of developing applications, and the system lifecycle including documentation
  • Experience supporting NHS Clinical Systems & Applications
  • Appropriate experience of working in the NHS

Knowledge

Essential criteria
  • Excellent customer service skills
  • Ability to explain technical issues to non-technical teams & individuals
  • Ability to plan own workload and co-ordinate a variety of tasks
  • Willingness to undertake further training and keep up to date with technical advances
  • Good written and oral communication skills, and able to communicate effectively at all levels
  • Computer literate
  • Ability to travel between Trust sites
  • Problem solving skills
Desirable criteria
  • Working knowledge of business/clinical workflows in the NHS
  • Knowledge of server environments required to run an application
  • Good understanding of data quality, and ability to develop data quality reporting mechanisms
  • Knowledge of techniques used for software/hardware analysis, diagnostics and resolution
  • Good working knowledge of industry-standard Relational Database Management Systems
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Documents to download

Apply online now

Further details / informal visits contact

Name
Sangita Baynes
Job title
Clinical Systems Team Leader
Email address
sangita.baynes@nhs.net